MWSS Ordered Maynilad To Compensate For The Mud-Colored Water In Manila

Because of the problems faced by the consumers of Maynilad with mud-colored water after the water service interruption, Metropolitan Waterworks and Sewerage System (MWSS) commanded Maynilad to give compensations to the consumers who have experienced the dirty and foul-smelling water coming out from their faucets.

The affected areas are Brgy 581 and 578 in Sampaloc, Manila.

Ron Perrin

Maynilad’s Ways of Compensation

From an interview, MWSS chief regulator Patrick Ty said that Maynilad is given 15 days to answer his letter requesting it to construct compensation schemes for the benefit of the affected consumers.

Ty confirmed that the problem was already discussed by him and Maynilad officials in a meeting. According to him, Maynilad is already assessing ways of compensation for the consumers.

“Pinag-aaralan ngayon ng Maynilad kung ano ang puwedeng gawin.”

Residents’ Complaints

DIY with Ben

Residents are complaining about the “unacceptable” state of water coming out from their faucets and yet, their water meter is still running. They are worried about the bills that they will pay Maynilad despite the brown-colored water from their faucets.

For these complaints, Ty assured that the affected customers will be compensated by Maynilad.

“In-explain ko sa kanila (Maynilad) na kailangang ayusin nila yung situation, mag-isip sila kung paano ang compensation sa publiko. Ang binabayaran pong tubig ay potable water, eh kapag marumi, bakit niyo ipapabayad sa kanila?”

Ty also added, “Wala sa concession agreement ‘yan pero nasa civil code ‘yan.”

Cause of Discoloration


According to Maynilad, the cause of discoloration may have been by mineral residues in the water pipes. The pipes needed to be flushed in order to remove the mineral residues from the waterline.

Jen Rufo, Head of Maynilad’s Corporate Communications unit said that the possible cause of discoloration is the shortage of water on the primary pipelines.

“May mga isolated cases na nakikita na medyo matindi ang discoloration. Posibleng ito ay dahil kaunti na rin ang tubig sa primary lines kung saan marami nang accumulated mineral deposits”.

The water is not safe for drinking according to Maynilad.

Some affected consumers also described and joked that it just needs “Black Pearl” for it looks like milk tea.

Source: GMA Network